Learner Promise

Our promise to you if you are a learndirect learner

We will do the following

Help you find the right course

Explain how much you need to pay and whether you can get help with the costs

Give you a starter pack and explain how to learn with learndirect

Show you how to login to do your course

Give you details of who to contact if you have a problem, want to complain or have
any questions about this promise

Tell you who your tutor is and how they can help you

Treat you fairly, politely and with respect

Tell you what you can do next when you have finished your course

You should do the following

Log in to your course regularly, otherwise you could lose access to it

Let your tutor or learning centre know how you are getting on with your course